Delivery Instructions
This page explains all you need to know about making a delivery to Wrights Foodservice warehouse.
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Click the links below to jump to the section you wish to know more about.
Address & Finding Us
D.J.WRIGHT (DAIRIES) LIMITED​
Unit 8 Concept Park
Innovation Close
Poole
Dorset
England
BH12 4QT​
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Telephone: 01202 730037
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​What3words: TBC
Innovation Close (the road we are located on) is a no through road (dead end). It is part of an larger industrial estate.​
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We are located at the top of the road, the first exit on the small roundabout that leads further into the estate.​​​​​​​​​​​​​​​​​​​​​​​​
Delivery/Warehouse Opening Times
Monday-Friday:
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00:00 - 14:00
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14:00 - 18:00 (Via prior arrangement only)
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18:00 - 00:00
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Saturday:
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00:00-12:00
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Sunday:
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18:00 - 00:00
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Bank Holidays:
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With the exception of Christmas, Boxing and New Years day our warehouse is open. Operating times may vary, so it can be worth calling ahead to check, but typical operating hours are:
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00:00 - 12:00
Deliveries outside these times may well be possible, but must be arrange in advance, please call 01202 730037.
Parking & Vehicle Movements
The main 'Good Inwards' door is located to the left hand side of the building, facing the property entrance.
Unless instructed otherwise this is where deliveries should be made.
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We respectfully ask, that you park in the marked bays as per the image below.
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Our site has capacity for 2-3 articulated lorries at any one time, whilst still giving room to turn in our yard space.
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You can drive straight on in, parking in one of the marked bays without issue, in most instances.
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In rare circumstances more vehicles may be on site. In these peak times we can accommodate up to 6 articulated vehicles, but there would be no turning space. You would have to reverse off site back into the public road.
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In most instances there will by 1-2 other HGVs on site that are not Wrights Foodservice's own vehicles.​​
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If the marked bays are in use, please park in the safest available space and seek instruction from a Wrights team member. Please avoid parking on or over walkways or crossings.
Site rules
We aim to operate an appropriate and fair policy when on the Wrights Foodservice site.
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Should you be found not to be complying with any of our site rules, you will be give a friendly warning. Failure to comply and the need for repeat reminders may result in you being asked to leave site, without your load being tipped.
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Site speed limit of 5mph.
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High visibility jackets must be worn on site, when outside of your vehicle.
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Steel toe capped shoes should be worn if entering the warehouse area.
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Upon arrival, please report to a member of the Wrights team, if you are not greeted by someone. A bell can be found to the right hand side of the goods inwards door. Please use this for attention.
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We will always aim to tip as quickly as possible, generally on a first come, first tipped basis. However, you may be asked to wait subject to personnel availability and other deliveries being made. On rare occasions others may be tipped before yourself, even-though they arrived later.
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Please comply with all instructions given by Wrights staff, including moving your vehicle to a different location or position, if required.
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If delivering chilled or frozen goods, please be prepared with and/or to give your vehicles temperature upon unloading of the goods.
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We can provide pump/pallet trucks to move goods on your vehicle if required.
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We have a counterbalance forklift to assist with unloading.
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We reserve the right to reject partial or whole loads.
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We will not enter your vehicle to assist with the unloading process.
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Wrights will not tolerate abusive language or threatening behaviour towards our staff. If you are deemed to be behaving inappropriately you will be asked to leave the premises and reported to the police.
Facilites
Toilets and refreshments are available for personnel delivering to site.
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Please ask a member of staff for such and we will gladly direct you.
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A vending machine is available for drinks such as tea, coffee, hot chocolate, soup and more with a typical charge of 30p per cup.
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Free cold and hot water are available. You are welcome to make use of our kettle etc to refill a drinks flask with the likes of tea or coffee.
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We have a microwave and a break room where you can reheat food eat should you wish.
Tacho/Rest Breaks
We respectfully ask that you do your best to take any required rest breaks before entering or after leaving the Wrights site.
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However, should the situation occur where it is necessary, please alert a member of the Wrights team we will try and accommodate you as best as possible.